smart and simple search box to find the logs you need

The Logbook is a highly intuitive and intelligent search engine. Easily find the logs you need to quickly solve any issue. These vast searching capabilities open the door to freely choose the best way for you to look for the source of the bug or issue.

Session Header#

log session header display

The Logbook is organized according to session. Each session has a blue header indicating the collective information.

The Session header displays:

  • Session start date and time

  • Hardware Info: Manufacturer, Device name

  • Software Info: OS Version, App Version, Device Language

  • User Info: UUID (iOS) / Android ID, User ID, User Name, Full User Name, Email, Phone number, and Custom parameters

Beneath each session header are the logs of that session organized chronologically, in other words, newest logs are displayed at the top of the list.

Log Message Analysis#

Selecting the message will open up a window where the comprehensive details of the log are displayed.

details of log message display

The log message displays:

  • Log date and time

  • Log message

  • Log message location in code: File name, File row number, Function name (in parentheses), Tag name

Once a log is selected, a message box will open displaying the complete detail of all of the information from that log:

open log message box for more information

When reviewing the logs in search of the root of a problem, this will provide the developer with invaluable information and detail, allowing for much faster solutions.

For example, in which orientation did the user experience a problem, or does the bug occur in specific telephones or software versions?

*Note: Message text has a limit of 10,000 characters.

wrap log message text icon For your convenience, at the bottom left of the message box note a small blue arrow icon- to select whether or not to text wrap the display of the log message.

Session Configurations:#

Go to Session:#

go to log session icon

Any individual log session can be viewed by clicking on the small arrow (see “Go to Session” icon) on the far right, at the end of each log row.

Session Display:#

display log information and log session

You can configure the amount of information that you wish to display:

By Selecting the blue icon with the four parallel lines, below the logs list you can choose to view simplified logs alone.

By switching the blue icon to the two large lines, below the logs list, you can choose to have the information displayed in more detail.

Events Display:#

display events in log list

You can switch the events icon “on” or “off” to choose whether or not to display events in the logs list

Search Box#

Seek & you shall find In one simple search, find exactly what you are looking for. All the search parameters are in one place.

log search parameters

You can search through your logs with free text search or with parameters such as Device Model, UDID, or App Version. We make these searches even easier with our intuitive autocomplete function.

Search Results Graph#

log search graph

At the top of the console the search results graph displays the amount of logs in your search results over time.

Drag your mouse across the graph to highlight and zoom in “to” and “from” a specific time frame in order to view the search results within the context of that given period. The graph will now display the amount of logs within the time frame you selected.

Next to the search bar, there is a refresh logs button: refresh logs button As logs are collected by the system on the fly therefor refresh for the most current logs.

How Does All This Work?

Search using parameters:#

Searchable Parameters:#

msgFree text - Message
ManufacturerDevice Manufacturer
deviceModelDevice Model
appVersionApp Version
tagThe Log Tag
userIdUser Id
userNameUser Name
fullNameUser Full Name
emailUser Email
phoneNumberUser phone number
fromTimeLimit search from start date
toTimeLimit search to end date


Use the intuitive dropdown autocomplete function to search by specific user Email, User ID, etc.

Adding Parameters:#

add log search parameters

You can add parameters by clicking on the small plus sign (+) that appears in the session and log. These will now become searchable parameters.

*Note: The search field can be used to enter all search parameters and variables.You can easily combine search parameters to refine your search. For example: MSG+ UDID

Severity Icons#

log severity icon display

Notice, on the top right, six severity icons that allow you to control how you prefer to search. From left to right the icons allow you to automatically organize your logs based on log severity:

  1. Verbose
  2. Debug
  3. Info
  4. Warning
  5. Error
  6. Exception

The switch button on the far right allows you to view either:

  • From severity: View logs according to the minimum severity level selected Or-
  • Specific severity: View logs according to specific severity level selected


share log data button

The share button gives you the option to share the current search result via Jira, Slack, email, copy URL, and download log data.

Note: Alternating Between Companies or Applications within one account#

drop down app log library

If you have a number of different companies within your account: Hover over your company name or app name at the top of the console. A drop down will appear with the various companies or apps under your account. Simply select the company or app of that you wish to view and the console will display that informaiton.